FAQ

Our artists follow very strict rules regarding packaging ensuring that the artwork is protected in the most efficient and safe way as possible.

Paintings, Sculptures of Fragile Objects will be packaged exclusively in a Fit to size box to ensure their safety.

However, as our artists live and work in a variety of different areas, your delivery time may vary depending on the location of the artist, their availability, the size of your artwork, and your location.

We aim to ship your order from the artists within 10 working days from your purchase

Yes we will send you emails to update you on the progress of your order. You will receive following updates:

– Upon the completion of the payment you will receive an email receipt detailing your order number.
– Once shipment for your order has been planned with the shipping company we will send you an email with your tracking number.
– For most providers you will be able to track your order online using the providers website.

If the packaging arrives damaged you will need to ensure that you make note of the damage on the courrier delivery note when receiving the package.

Once unpacked, you should immediatly or latest within 24 hours of receiving the package inform us of the damage by emailing us.

We will arrange for the artwork to be retuned to us.

If you do not inform us within 24 hours of receiving the package we will consider the artwork has arrived safely and undamaged to you. From that moment you hold the full responsibility for any damages or losses to your artwork, even if this damage occurs within the free returns period.

If the Artist is able to repair it, we will resend it back to you once repaired.

You may also opt for a refund of the full amount which we will debit to your account once you have returned the artwork.

However once the artwork has been transferred to you by the courier undamaged, you hold the full responsibility for any damages or losses to your artwork, even if this damage occurs within the free returns period.

Of course, simply enter a shipping address different to your billing address when processing the payment, and we will make sure it is sent the correct location.

If you have inserted incorrect information then you should email us as soon as possible on We will try and resolve the issue for you. However, in the rare event that any complications, damages, or loss of product arise from your provision of information you may be liable and are not eligible for a refund.

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Depending on yours and the Artist’s location you may be required to pay import taxes for your country. You should always check with your own country’s customs authority to ensure your artwork will be allowed to enter the country. Duty and Custom fees are not included in the purchase price and will need to be paid in full by you.